Virtual Doula Service Agreement Template

Take the guesswork out of creating professional client agreements with this Virtual Doula Service Agreement Template. Designed specifically for virtual doulas, this fully editable agreement helps you establish clear expectations, define the professional relationship, communicate your business policies, and create a seamless client onboarding experience. Whether you provide virtual fertility support, pregnancy education, birth preparation, postpartum guidance, newborn care education, lactation support, pregnancy loss support, or other virtual doula services, this agreement provides a professional foundation that helps protect both you and your clients while supporting a well-organized business.

What's Included

• What is a Virtual Doula
Provides an overview of the virtual doula's role, including remote emotional support, education, advocacy, guidance, resource referrals, and communication through video calls, phone calls, email, text messaging, and other virtual platforms.

• Limitations of the Virtual Doula
Clearly defines the professional boundaries of a virtual doula, emphasizing that services are non-medical in nature and do not replace the care, diagnosis, treatment, or advice of licensed healthcare professionals.

• Scope of Practice
Defines the professional role of the virtual doula, including education, emotional support, communication support, advocacy within the accepted scope of practice, care coordination support, and community resource navigation.

• Scope of Services
Establishes the services covered under the agreement while allowing the specific services selected by the client to be identified in the accompanying invoice, service proposal, package selection, Rate Sheet, estimate, or other pricing documentation.

• Virtual Service Delivery
Explains how virtual services are provided, establishes communication expectations, and outlines the responsibilities of both parties regarding remote appointments and technology.

• Specialized Virtual Support Services
Explains how the agreement accommodates a variety of virtual doula specialties, including fertility support, pregnancy education, birth preparation, postpartum support, infant care education, pregnancy loss support, adoption support, NICU support, bereavement support, caregiving, and other virtual services offered by your business.

• Client Responsibilities
Outlines the client's responsibilities throughout the professional relationship, including communication, participation, technology requirements, accurate disclosures, and maintaining a respectful working relationship.

• Virtual Doula Responsibilities
Establishes the Virtual Doula's commitment to providing ethical, compassionate, confidential, and professional services while practicing within accepted professional standards.

• Professional Relationship
Defines the independent contractor relationship, professional boundaries, and the responsibilities of each party throughout the duration of services.

• Scheduling and Service Hours
Explains appointment scheduling, office hours, availability, communication expectations, and business closures.

• Rates and Payment Terms
Explains that payment obligations are governed by the Virtual Doula's Rate Sheet, invoice, estimate, service proposal, package selection, or other accepted pricing documentation incorporated into the agreement.

• Refund, Cancellation, and Rescheduling Policy
Explains how cancellations, rescheduling requests, missed appointments, refunds, and prepaid services are addressed under the agreement.

• Late Payments and Chargebacks
Addresses late payments, payment disputes, chargebacks, and the Virtual Doula's rights when payment obligations are not fulfilled.

• Technology Requirements
Defines the technology necessary to participate in virtual services and establishes expectations regarding technical interruptions and internet connectivity.

• Health, Safety, and Emergency Situations
Clarifies the Virtual Doula's non-medical role, outlines emergency procedures, and explains when clients should seek immediate medical care or assistance from licensed professionals.

• Informed Consent and Client Decision Making
Confirms that participation in virtual doula services is voluntary while emphasizing that all healthcare and personal decisions remain the responsibility of the client.

• Confidentiality and Privacy
Explains how client information, agreements, communications, payment records, and other business documentation are maintained and protected.

• Media Authorization
Includes an optional authorization allowing clients to approve or decline the use of testimonials, photographs, screenshots, or other promotional materials.

• No Guarantee of Outcomes
Clarifies that every client and every pregnancy, birth, postpartum, fertility, or caregiving journey is unique and that no specific outcomes or results are guaranteed.

• Limitation of Liability
Defines the limitations of liability applicable to services provided under the agreement.

• Indemnification
Provides additional legal protection by outlining each party's responsibilities should claims arise from covered circumstances.

• Suspension and Termination of Services
Explains the circumstances under which services may be suspended or terminated, including nonpayment, inappropriate conduct, requests outside the Virtual Doula's scope of practice, or other situations that prevent services from continuing.

Why You'll Love This Template

This fully customizable Virtual Doula Service Agreement Template is designed to save you time while creating a polished and professional client experience. Easily customize the agreement in Microsoft Word by adding your business name, logo, policies, and contact information. The professionally formatted layout is suitable for both digital and printed use, making it easy to send electronically for signatures or print for your business records. Whether you are launching your virtual doula business or expanding your services, this agreement helps establish clear expectations, communicate professional boundaries, protect your business, and simplify your client onboarding process.

How It Works

1. Purchase the Virtual Doula Service Agreement Template.
2. Open the template in Microsoft Word and customize it with your business information, policies, and branding.
3. Pair it with your Rate Sheet, Invoice, Service Proposal, or other pricing documents to create a complete and professional client onboarding experience.

Please Note

• Personal Use Only: This template is for your personal business use only. You may not copy, share, redistribute, resell, reproduce, sublicense, modify for resale, or claim ownership of this template.

• Digital Product: No physical product will be shipped. Your purchase includes an instant digital download available immediately after checkout.

• All Sales Are Final: Due to the digital nature of this product, all sales are non refundable.

• Disclaimer: This template is provided for educational, informational, and business purposes only and should not be considered legal advice. Business laws and regulations vary by location. Please consult a qualified attorney regarding your specific legal and business requirements.

Create a professional client experience from the very beginning with a comprehensive service agreement that establishes clear expectations, communicates business policies, protects your virtual doula business, and supports a smooth, organized client onboarding process.

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